Q.
Q.
How many companies can I have with a standard version
?
A. Only 1 company, but
unlimited number of employees or recipients.
Q.
Can we transmit IRS files over the internet with the
standard and/or professional version? A. No,
you would have to add mag media upgrade, which costs
$60 dolllars more.
Q.
How do we enter our serial number if we have to reinstall
the software or just want to activate the software
after using the trial software?
A. To activate software
at the main window (Burton-software company image
in the back) go to the utilities menu > validate
module features; in here you can just enter the
BSW9 serial number that we have given
you, then hit enter or validate.
Q. How come I didn't
get all the features I thought I originally bought
with the program?
A. You may have entered the
wrong serial number. To check the features you have currently
look at the bottom of the main screen of the program (Burton-software
company image in the back) and see what features you have.
For example: w2/1099 enabled, MagMedia
enabled, etc. If it says demonstration version then you
are still using a demonstration version, if you already
made a purchased, email us at help@burton-software.com.
Q. How come I can't
see buttons in the company selection screen?
A. One of the settings
has been changed and needs to be reset. First right-click
on your desktop and pull a submenu go to properties.
Now go to appearance tab and for Item it should highlight
desktop by default. Click on that and change it to
inactive window border and change the size to one.
Once finished click on apply and close that window.
Exit out of the w2/1099 program and
see if the settings work.
Q. I am having errors
when doing tasks in the program. What should I do?
A. First, try to go to
our website and download the latest patch.Click here
to download latest patch/upgrades. Once patch has
been downloaded, make sure to close the program or
stop any instances from running if the program freeze
on you. (To stop instance from running, press
ctrl+alt+del and task manager comes up, end task
with anything to do with W2Combo
whether its running or not repsonding, end it) Second,
try to redo the task that failed you the first time.
Lastly, if all solutions are exhaused and still experiencing
problems contact our support team.
Q. I am getting file not found errors. What should
I do?
A. Contact our support
team for more information on that issue. Be sure to
take detailed notes about the error and what actions
brought forth such errors.
