Frequently Asked Questions on W2/1099
Software 
|
Q. How many companies are available
with the Standard Version? |
A. Only 1 company, but unlimited number
of employees or recipents. |
| Q. Can we transmit IRS files over the internet with
the standard and/or professional version? |
| A. No, you would have to add mag media upgrade, which costs
$50 dolllars more. |
| Q. How do we enter our serial number if we have to
reinstall the software or just want to activate the software
after using the trial software? |
| A. To activate software at the main window (Burton-software
company image in the back) go to the utilities menu > validate
module features; in here you can just enter the FPW9 serial
number that we have given you, then hit enter or validate. |
Q. How come I didn't get all the features I thought
I originally bought with the program? |
| A. You could enter in the wrong serial number. To check the
features you have currently look at the bottom of the main screen
of the program (Burton-software company image in the back) and
see what features you have. For example: w2/1099 enabled, MagMedia
enabled, etc. If it says demonstration version then you are
still using a demonstration version, if you already made a purchased,
email us at help@burton-software.com. |
| Q. How come I can't see buttons in the company selection
screen? |
| A. One of the settings has been changed and needs to be reset.
First right-click on your desktop and pull a submenu go to properties.
Now go to appearance tab and for Item it should highlight desktop
by default. Click on that and change it to inactive window border
and change the size to one. Once finished click on apply and
close that window. Exit out of the w2/1099 program and see if
the settings work. |
| Q. I am having errors when doing tasks
in the program. What should I do? |
| A. First, try to go to our website and download
the latest patch.Click
here to download latest patch/upgrades.
Once patch has been downloaded, make sure to close the
program or stop any instances from running if the program freeze
on you. (To stop instance from running, press ctrl+alt+del
and task manager comes up, end task with anything to do with
W2Combo whether its running or not repsonding, end it) Second,
try to redo the task that failed you the first time. Lastly,
if all solutions are exhaused and still experiencing problems
contact our support
team. |
| Q. I am getting file not found errors. What should
I do? |
| A. Contact our support
team for more information on that issue. Be sure to take detailed
notes about the error and what actions brought forth such errors. |
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